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IMPORTANT: CustomerChampion™ Certification
- Statement of Disclaimer and Responsibility
The CustomerChampion certification
is based on the knowledge of and intention to apply
the principles of Customer Astonishment as explained
in our company’s educational materials. Inasmuch
as we at Cornerstone do not have first-hand familiarity
with a CustomerChampion candidate’s technical
competence and inasmuch as we do not know the day-to-day
characteristics of her or his work performance and dependability,
we cannot vouch for these. The issuance of our CustomerChampion
certificate attests to these five elements: (a) a candidate’s
planned study of the Customer Astonishment book and
video tutorial, (b) the completeness of her or his exam
responses, (c) the completion of a personal skill and
readiness assessment, (d) the submission of a report
on a Field Project aimed at improving the level of satisfaction
of her or his customers, and (e) the submission of the
forms necessary to verify items “a” through
“d” above. No other endorsement is implied
by the CustomerChampion certification.
– Darby Checketts, Cornerstone Professional Development |
