Welcome to the Customer Astonishment™ Get-Started Website!From the most elemental point of view, only two things are required in business: a product and someone to buy it. Of course, there is a process associated with designing, financing, building, and distributing a product (or service). There is a definite process involved in finding, supporting, and retaining each customer. And, ultimately, there is a business to run. Then, you come into the picture. Your opportunity is to do all that you do with the customer in mind.  Darby Checketts & Sharon Checketts established Cornerstone Professional Development in 1985. Darby Checketts has focused his professional career on the process that has always been known as Customer Service. He was challenged to identify new words to characterize the process—new terminology that would breathe new life into the traditional notions of customer care. Those new words became Customer Astonishment™. Over the years, Mr. Checketts has worked with more than 300 client organizations in 25 countries around the globe. These organizations have embraced the principles of Customer Astonishment and have undertaken what we refer to as a Service Excellence Project. In 1998, the Customer Astonishment Handbook was published. In 2000, the CustomerChampion™ professional certification program was launched. Sharon Checketts oversees this program for Cornerstone clients. As the principles and practices of Customer Astonishment became widely proven, a new book was published in 2006 entitled Customer Astonishment: 10 Secrets to World-Class Customer Care.  Over the years, we have used various websites to present our message and to market our products and services. This is the simplest and most straightforward website ever. Much of what Darby Checketts has taught over the years is captured in four principal products. We invite you to visit the PRODUCTS page to help you get started on the path to Service Excellence. You will learn how to positively astonish those whom you serve—both your internal and your external customers. As you do, you will earn their loyalty, which is the crowning achievement in any business. You will prosper! Should you wish to explore the possibilities of a Service Excellence Project within your organization or receive personal consultation on the use of our Customer Astonishment products and services, please telephone 866-654-0811 or email info@AstonishU.com. INVITATION: To read Client Testimonials, please Click here. |
